Legal
Refund & Cancellation Policy
This policy explains how cancellations and refunds work for WowOwl's paid plans. It should be read alongside our Terms of Service. Payments are processed by Dodo Payments; some refund actions are carried out through Dodo's systems.
1. Pro Subscription (₹149/month)
- You can cancel your Pro subscription at any time from your account's billing portal ("Billing & invoices").
- Cancelling stops future renewals; your Pro access continues until the end of the billing period you've already paid for.
- We do not provide prorated or partial refunds for the unused portion of a billing period if you cancel partway through it.
- If you are charged due to a genuine billing error on our part (e.g., a duplicate charge, or a charge after you had already cancelled), contact us at admin@wowowl.in and we will investigate and issue a refund for the erroneous charge.
2. One-Timer Credit Packs
One-timer credit packs (e.g., the Starter and Value packs) are a pay-once purchase, not a subscription.
- Credit purchases are non-refundable once completed, except where required by law or in the case of a genuine billing error (see above).
- Unused credits expire automatically at the end of the stated validity period (currently 10 days for the Starter pack and 30 days for the Value pack) and are not extended, refunded, or converted to cash after expiry.
- Credits have no cash value and cannot be transferred between accounts.
3. How to Request a Refund or Report a Billing Issue
Email admin@wowowl.in with your account email and a description of the issue (e.g., transaction date, amount, and what you believe went wrong). We aim to respond within 5 business days. Approved refunds are issued to the original payment method via Dodo Payments and may take additional time to appear on your statement, depending on your bank or card issuer.
4. Chargebacks
If you believe a charge is incorrect, please contact us first at admin@wowowl.in so we can resolve it directly — this is usually faster than a chargeback. Initiating a chargeback without contacting us first may result in suspension of your account while the dispute is investigated.
5. Changes to This Policy
We may update this policy from time to time; the "Last updated" date above reflects the most recent change. Changes apply to purchases made after the update; they do not retroactively change the terms of a purchase you already made.